AutomatedQA’s products include the Error Reporting functionality. When an error occurs in the application you are using, it shows a dialog box asking the user to send information about the error to AutomatedQA Corp. via the Internet. This page explains why the error reports are collected and what data is sent to AutomatedQA.

Why we collect error reports

Error reports are used to fix issues that occur when users work with our products. They help us find the cause of the problem and fix it faster. The error report data is used for bug fixing only. It is not used for marketing purposes.

How data is sent and stored

The data is sent to AutomatedQA’s support via e-mail. What data is sent is described below in the section What data is collected. The received error reports are stored on a server with limited access. The format of collected data doesn’t allow a human being to read data, so, the e-mail messages are not encrypted.

Who has access to error report data

AutomatedQA employees only.

What data is collected

To fix reported issues, we need information about what our application was doing when the problem occurred. The data which is collected by the Error Reporting code is listed below. The user can also specify his (or her) first and last names, e-mail address and the problem description.

Note that the error report data may include personal or confidential information. For example, the memory dump may include your name, part of a file or data you were working with. So, if you think that an error report contains confidential data, do not send the report.

The collected data can be divided into the following categories:

Your Actions

Data about your recent actions performed with the application:

Network Information

Memory

Data contained in memory at the time an error occurred: